IH Group Australia – General Manager (Aesthetics & Skin Institute) May 2023 – Present 

I lead national operations for clinical and non-clinical aesthetics training, driving growth through P&L ownership, marketing strategy, and stakeholder engagement. My focus is on aligning clinical excellence with commercial outcomes. 

BMW Group Australia – National Re-Marketing & Reporting Coordinator Oct 2022 – Apr 2023 Supported certified vehicle sales nationwide, developed performance reporting systems, and coached dealerships to improve wholesale and retail turnover. 

Apple Australia – Operations Specialist Lead Aug 2019 – Jul 2022 
Managed inventory accuracy and product availability, improving delivery times and sustainability practices. 

BMW Group Financial Services APAC – Collections 2IC 2015 – Mar 2019 
Led collections strategy during IFRS9 transition, achieving record-low delinquency rates and winning the COO performance award. 

Nicholas Scott Real Estate – Sales Consultant 2013 – 2015 
Top-performing agent with 11 sales in one quarter and recognition from the Pittard Group. 

Kwik Kopy Printing – Centre Operations & Business Development Manager 2010 – 2013 
Streamlined operations and secured anchor clients, boosting profit margins and service delivery. 

Heitech Padu Berhad (Malaysia) – Service Delivery Manager 2005 – 2009 Oversaw national rollouts for government e-services, managing vendor SLAs and stakeholder relationships across RM430 million in projects.